This privacy policy explains how we use any personal information we collect about you. This policy applies to your use of our website (the "Site") and any of the services accessible through the Site (the "Services").
We collect information about you when you engage us for financial planning or related services. This information will relate to your personal and financial circumstances. It may also include special categories of personal data, such as data about your health, if this is necessary for the provision of our services.
We may also collect information when you voluntarily complete client surveys or provide feedback to us.
Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We use the information collected from the website to personalise your repeat visits to the Site.
We may need to gather personal information about your close family members and dependants in order to provide our service to you effectively. In such cases, it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us. We will provide a copy of this privacy notice for them or, where appropriate, ask you to pass the privacy information to them.
The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data we would also be unable to fulfil our legal and regulatory obligations.
Where special category data is required, we will obtain your explicit consent in order to collect and process this information.
We collect information about you in order to provide you with the services for which you engage us and to manage your account.
If you agree, we may email you about other products or services that we think may be of interest to you.
If you agree, we may pass on your personal information to companies within our wider group or to carefully selected third parties so that they may offer you their products and services.
We will not share your information for marketing purposes with companies outside our group of companies or agreed third parties without your consent.
In order to deliver our services to you effectively we may send your details to third parties such as professional compliance, accountancy or legal service providers, and product and platform providers that we use to arrange financial products for you.
Where third parties are involved in processing your data, we will have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data, and that they will only act in accordance with our written instructions.
Where it is necessary for your personal data to be forwarded to a third party, we will use appropriate security measures to protect your personal data in transit, such as password‑protected documents and/or encrypted secure messaging systems.
To fulfil our obligations in respect of the prevention of money‑laundering and other financial crime, we may send your details to third party agencies for identity‑verification purposes.
During the course of our relationship with you we will retain personal data which is necessary to provide services to you. We will take all reasonable steps to keep your personal data up to date throughout our relationship.
We are also subject to regulatory requirements to retain your data for specified minimum periods. These are generally:
These are minimum periods during which we have a legal obligation to retain your records. We reserve the right to retain data for longer where we believe it is in our legitimate interests to do so. In any case, we will not keep your personal data for longer than five years after our relationship with you has ended, unless we are required to do so by law or regulation.
You have the right to request deletion of your personal data. We will comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the contact details set out below.
When your personal data is processed by automated means, you have the right to ask us to move your personal data to another organisation for their use (data portability).
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.
We would like to send you information about our products and services which may be of interest to you. If you have agreed to receive marketing information, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us using the details below.
We use cookies to track visitor use of the website and to compile statistical reports on website activity. For further information visit http://www.allaboutcookies.org/.
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Our website may contain links to other websites. This privacy policy only applies to this website, so when you link to other websites you should read their own privacy policies.
You have the right to lodge a complaint with the supervisory authority for data protection in the UK:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk/
We keep our privacy policy under regular review and will place any updates on this web page or inform you of any changes when they occur.
Please contact us if you have any questions about our privacy policy or the information we hold about you: